Online Retail Platform
SOLUTION: FLEXIBLE CONSULTANCY SERVICES
Sector: AUTOMATIVE
A Digital Overhaul for Future-Ready Sales Efficiency
The Client
The customer is a leading provider of transport solutions, including trucks, buses, engines, and services. They focus on enhancing efficiency and sustainability, offering tailored solutions for various applications such as long-distance transport, urban operations, and construction.
The Challenge
The client faced the strategic challenge of modernising its sales approach to align with the digital age. The goal was to enhance and bolster the traditional, manual sales methods with advanced online retail platform services. This initiative was driven by the recognition that future sales lie online, inspired by Tesla’s online-only sales model, and aimed at anticipating market shifts and competitive dynamics.
The challenge involved transforming outdated, manual processes into a streamlined, automated system capable of supporting an online platform. This change was crucial for efficiency and enabling the sales team to provide instant quotes and process orders seamlessly. The objective was to create an agile, future-proof infrastructure that could adapt to market demands, keeping the company at the industry’s forefront. Platform Smart was tasked with designing and implementing this vision, requiring a robust, flexible solution that integrated diverse systems into a cohesive whole.
Platform Smart’s Solution Overview
Platform Smart took on the challenge with a phased, agile strategy, starting with architectural design for system integration. Coordinating the internal team and an offshore vendor, flexibility was key due to evolving requirements. Agile methodologies allowed for efficient integration of multiple products and vendors.
A dedicated project manager ensured vendor alignment and progress. When the original sponsors departed, Platform Smart realigned the project with new stakeholders’ visions. Comprehensive and collaborative change management and training plans ensured a smooth transition with minimal disruption. Spanning three years, the project reflected its complexity, and the significant transformation achieved.
The Outcome
Platform Smart transformed the client’s sales approach by creating an efficient online platform with real-time order processing and instant quotes. This enhancement improved operational efficiency and customer experience, increased website traffic, and provided comprehensive data insights, empowering the company to make strategic decisions and maintain a competitive edge.
“The ORP project was a great example of a cross functional project lead by a disciplined programme manager. Platform Smart’s approach allowed us to deliver the original outcome, but also navigate the inevitable challenges that each programme faces.”
THE CLIENT
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