HSBC Update 2025
Happy April, everyone. I hope you are looking forward to the forthcoming Easter break, when I am sure many of you will take some time out to recharge and enjoy the better weather.
An update regarding HSBC is long overdue. There have been various moving parts on the account for some time, which has resulted in me delaying this update. However, I should have learnt by now that moving parts on the HSBC account are often the norm, so I thought it best to share an update now, and we will keep you informed of further changes as they arise over the months ahead.
We currently have more active engagements with the bank than ever before, and we continue to be the largest supplier supporting the CTB needs of the bank’s Cyber function—something we are very proud of. Although we predominantly support the bank’s Cyber function, our framework allows us to work across the bank, and we are in discussions with a number of stakeholders. We hope these will see our presence expand further across the organisation.
Anyone working on the account will know that the last few months have been challenging, with lots of uncertainty—changing priorities, cost challenges, permanent conversions, offshoring, and a focus on high-cost and long-tenure resources. Many of these challenges stem from changes in the bank’s senior leadership over the past nine months and the strategy they are looking to implement. We are aware that these challenges continue, and from speaking with our key client stakeholders, we are hopeful that they will progress to a point of clarity in the weeks ahead. The rumour mill is in overdrive at the moment, and although we do not yet know the full extent of these changes, we do know that the bank’s CTB demands will remain significant, and there will continue to be a need for capacity to support the bank in delivering its projects and required outcomes.
We have been working with the bank since 2015, and an extension to our current framework agreement is in progress. We hope to conclude this in the next few weeks, and meetings with procurement are scheduled and taking place, which will result in the formalities of the framework extension being finalised. We see this as a very positive sign that the bank sees significant value in the excellent work that Platform Smart and its Associates deliver, so thank you for your continued efforts.
Whilst there is clearly a focus from the bank on considering its workforce and location strategy, new requirements remain at a fairly constant level, with various new requirements for PMs, BAs, and SMEs under discussion.
Following recent discussions with HSBC’s procurement, workforce management, and COO functions, we know that we are valued as a supplier, and our agility, transparency, and pragmatism have been praised. They have made it clear that they see us as a strategic and long-term partner, and we continue to support the account to the very best of our ability. In addition to ensuring that we are easy to engage with, we must also ensure that the right Associates are mobilised, allowing HSBC to benefit from their skills and experience. We therefore thank everyone actively delivering on the account for your hard work and efforts.
Feel free to reach out to me, Lindsay Hill, or Nurcan Gunes with any questions. We look forward to keeping you informed over the weeks and months ahead.
